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ACN Speed Test Technical Information

The following could affect your connection speed:

  • Line quality
  • Distance from the exchange (ADSL/ADSL2+)
  • Quality of the wiring
  • Your modem settings
  • Programs and applications you are using (streaming video, web browsing etc)
  • Number of devices connected to your home network
  • Network congestion

Definition of terms on the ACN Speed Test
Download speed denotes how quickly Internet content is transferred to your computer or home network and is measured in Mbps (Megabits per second).

Upload speed is naturally the opposite of download speed, describing how quickly you are able to send content to the Internet, such as photos to a social media site.

Transfer rate is measured in KB/sec (Kilobytes per seconds). File-sizes on your computer are typically measured in bytes, so you’ll usually see Kilobytes (KB) used by download utilities. Bytes are capitalized when used in acronyms to distinguish them from bits, since both start with the letter B.

Latency measures the amount of time or delay it takes data to travel from one computer to another on the network.

Jitter measures the variation in the delay of received packets of data. At the sending side, packets are sent in a continuous stream and spaced evenly apart.

If you see a message in the speed test relating to Jitter that says ‘Test Skipped’, you need to install Java from here

Other factors affecting your connection speed:

Exceeding your monthly data allowance:
If you are experiencing below average speed, please ensure you have not exceeded your monthly data allocation on your plan. If you have exceeded your monthly data allocation, your account may have been shaped. You would have received regular email updates from ACN (at 50%, 85% & 100%) to enable you to manage your data allocation. You can also log into MyAccount to view your current data usage at any time. You can purchase additional data top ups through My Account if you exceed your data allowance.

Downloading:
If you are downloading multiple files at the same time this will consume the majority of your bandwidth – try downloading files one at a time. Try not to download files and stream video/music files at the same time. To test this, do not download or upload any data and conduct the speed test.

Security and Anti-Virus:
Security and Anti-Virus programs may be running in the background. This increases your traffic and slows your connection – make sure your programs are not set to automatic updates and check your firewall/security settings as this can be slowing down your connection. Disable your security and anti-virus program to troubleshoot whether this is causing your slow speed.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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