ACN Speed Test Technical Information
The following could affect your connection speed:
- Line quality
- Distance from the exchange (ADSL/ADSL2+)
- Quality of the wiring
- Your modem settings
- Programs and applications you are using (streaming video, web browsing etc)
- Number of devices connected to your home network
- Network congestion
Definition of terms on the ACN Speed Test
Download speed denotes how quickly Internet content is transferred to your computer or home network and is measured in Mbps (Megabits per second).
Upload speed is naturally the opposite of download speed, describing how quickly you are able to send content to the Internet, such as photos to a social media site.
Transfer rate is measured in KB/sec (Kilobytes per seconds). File-sizes on your computer are typically measured in bytes, so you’ll usually see Kilobytes (KB) used by download utilities. Bytes are capitalized when used in acronyms to distinguish them from bits, since both start with the letter B.
Latency measures the amount of time or delay it takes data to travel from one computer to another on the network.
Jitter measures the variation in the delay of received packets of data. At the sending side, packets are sent in a continuous stream and spaced evenly apart.
If you see a message in the speed test relating to Jitter that says ‘Test Skipped’, you need to install Java from here
Other factors affecting your connection speed:
Exceeding your monthly data allowance:
If you are experiencing below average speed, please ensure you have not exceeded your monthly data allocation on your plan. If you have exceeded your monthly data allocation, your account may have been shaped. You would have received regular email updates from ACN (at 50%, 85% & 100%) to enable you to manage your data allocation. You can also log into MyAccount to view your current data usage at any time. You can purchase additional data top ups through My Account if you exceed your data allowance.
If you are downloading multiple files at the same time this will consume the majority of your bandwidth – try downloading files one at a time. Try not to download files and stream video/music files at the same time. To test this, do not download or upload any data and conduct the speed test.
Security and Anti-Virus:
Security and Anti-Virus programs may be running in the background. This increases your traffic and slows your connection – make sure your programs are not set to automatic updates and check your firewall/security settings as this can be slowing down your connection. Disable your security and anti-virus program to troubleshoot whether this is causing your slow speed.