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  5. Each time I try to connect to the internet it says I have an incorrect Username and Password

Each time I try to connect to the internet it says I have an incorrect Username and Password

  1. Ensure you have installed and plugged in your modem correctly as per the Quick Start Guide, this guide will also be helpful in attempting the below troubleshooting steps.
  2. Have a look at the lights on the modem, find the internet light and check the colour, if the light is not green your internet password needs updating, if it is green, it’s likely your Wi-Fi password needs updating.
  3. Connect your modem to your computer with an Ethernet cable.
  4. You will need to log into your modem to update the settings; to do so, open a web browser and type in your modems IP address. (e.g. 192.168.1.1)
  5. A pop up window will appear asking you for the modems username and password- check the user guide for this or try username: ‘admin’ password: ‘admin’
  6. Follow the Set Up Wizard to easily check the settings of your device. Your internet username and password in your modem needs to match the username and password provided to you by ACN; your Wi-Fi username and password however, can be changed by you as required. Remember; usernames and passwords are case sensitive and must be spelt correctly to provide internet access.

If you need any further assistance please contact Customer Support on 1300881778.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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