Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. MyAccount
  4. Plans & Service Maintenance
  5. How to raise a fault in MyAccount

How to raise a fault in MyAccount

In MyAccount, you are able to raise faults directly online which will automatically be assigned to our Support Teams.

To raise a fault for your service:
1. Log into your MyAccount with your Customer ID/Username and Password.
2. Under the “Plans + Usage” tab, click on the active service you need to report fault for:
3. Under the plan details, click on “Report Faults” link. Form will show up on your screen:

report faults pic1
4. Fill out the form with required details. Describe the problem with as much detail as possible to minimize the resolution time.
5. Click “Submit” button.
6. Once ticket is logged in our system, you will receive a confirmation stating your Fault ticket reference number. Our Support Team will get back to you within the next 2 business days.

Related Articles

Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

×