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  5. My modem is unable to connect to the Internet. What should I do?

My modem is unable to connect to the Internet. What should I do?

While a Broadband service is constant, sometimes your modem and computer needs to be refreshed or rebooted to perform at their peak efficiency.

If your device is unable to connect to the internet automatically, simply reboot the device and your computer and see if you are able to get online (modem should remain off for a minimum of 30 seconds). If a reboot does not fix your problem please attempt the below troubleshooting steps:

  1. If you have a Standard ADSL connection – please remove all hardware from the line including splitters/ filters and connect only your standard PSTN telephone. Check to see if you have a working phone service. If your phone service is not functioning or has static please contact Customer Service on 1300881778 to log a fault. If your PSTN phone service is in working order please attempt the next step.
  2. Log in to MyAccount to view your usage and ensure your invoices are paid up to date; if your usage has been exceeded or your invoices are outstanding your service may have been shaped or suspended.
  3. Connect your modem to your computer via an Ethernet Cable and log in to the Set-Up wizard by opening a web browser and typing in your modems IP address (e.g. 192.168.1.1) check your Username and Password. If it is different to the Username and Password you received in your confirmation letter please reset this with the details in the email. Let your device reboot and check if you can successfully access the Internet. Please visit the User Guide section for more information.
  4. Connect a different modem on the ADSL line and check to see if the service is working. If the service is working please contact Customer Service for modem troubleshooting.
  5. If a second modem does not connect to the internet successfully with your internet username and password please call Customer Service on 1300881778 for further troubleshooting.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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