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My Broadband connection wont ‘sync’

If you are unable to get your Broadband service to sync, please perform the following troubleshooting steps:

  • Reboot your computer and the modem. Leave the modem off for at least 30 seconds before you turn it back on.
  • For Standard ADSL customers check for a working phone line service. If you do not have a working phone line service please contact Customer Service (before you call please ensure you do not have a faulty telephone or equipment disabling you from making a call).
  • For Standard ADSL customers check to see that all equipment connected to your phone sockets has a filter/ splitter attached.
  • Check for faulty equipment on the line. Remove all equipment on the line (fax machines/alarm systems etc.) and after connecting your modem directly to the phone socket attempt to connect to the Internet. If you have a successful connection this determines you may have faulty equipment on the line which needs to be replaced. To determine which device/equipment is causing this issue you will need to isolate each piece of equipment individually to find the faulty device.
  • Check ACN’s Outage Information page here for any Broadband outages.

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Important Upfront Payment Terms

A one-off setup fee of $99.95 applies to customers ordering any plan with a 6-month contract term. The one-off setup fee is charged upfront to your credit or debit card as part of your order submission.

Ten day cooling off period applies. If you cancel your order within 10 days of your order submission date, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than 10 days after your order submission date and we have not yet commenced the installation of your service, we will refund any upfront payment of a setup fee provided you return all equipment we provided, to us, in un-opened and un-used state.

If you cancel your order more than ten days after your order submission date and we have either commenced or completed the installation of your service, we will retain a cancellation fee of $50 and refund the remainder of your setup fee, provided you return all equipment we provide, to us, in an un-opened and un-used state.

No refund will be provided for an upfront payment of a setup fee where you do not return all equipment in an un-opened and un-used state. If you require a return satchel to return the equipment, you can request one by contacting our customer service team when cancelling your order.

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Earning Statement

RVPs and SVPs (including Circle of Champions members) earn annual income achieved by fewer than 1% of ACN IBOs. Their success stories and earnings are extraordinary and not typical. Earnings as an ACN IBO are based solely upon the successful sale of products to customers and their usage of those products. Individuals will incur expenses in operating their ACN business, such as the sign-up fee and renewal fee, as well as other possible operating expenses. As with any business, earnings and success at ACN are not guaranteed but depend primarily on the individual’s commitment, persistence and effort. Individuals may not earn income and may lose money as an IBO.

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