What should I do if my new ACN modem doesn’t work?
Please ensure you have followed the set up instructions in the Quick Start Guide and that the power is turned on both on the modem itself and at the power point. Your modem has been preconfigured so you can plug and play your device. If your device still doesn’t work please try the troubleshooting steps in ‘My modem is unable to connect to the Internet. What should I do?’or refer to our Broadband Help & Support section.