Search the ACN Knowledge Base for answers to your questions or to troubleshoot problems

  1. Home
  2. Knowledge Base
  3. ADSL
  4. Troubleshooting
  5. When my internet is connected and when I make a phone call I hear crackling noises on the call.

When my internet is connected and when I make a phone call I hear crackling noises on the call.

If you are experiencing call quality issues with your phone line service only when your Broadband service is on this indicates that you do not have a Broadband filter on your line or your filter/ splitter is faulty. Check to see that all equipment connected to your phone sockets has a filter/ splitter attached.

If you have inline filters for all your devices we recommend you remove one device and filter at a time to determine which equipment and filter is faulty, this is to isolate the issue. If you have multiple devices connected to the line we recommend you source a licenced technician to install your additional equipment.

If you have a cordless phone connected with or close to your Broadband modem try moving the phone to another phone socket or try a corded phone. Cordless phones transmit electronic signals which can interfere with your Broadband equipment.

For further troubleshooting assistance and to log a fault for your phone service please call customer service on 1300881778.

Related Articles

Earning Statement

Earnings as a Conxxion IBO are based solely upon the successful referral of products to customers and their usage of those products. Individuals will incur expenses in operating their Conxxion business, such as the sign-up fee, annual renewal fee  and monthly business support fees, as well as other possible operating expenses. As with any business, earnings and success at Conxxion are not guaranteed but depend primarily on the individual’s persistence, efforts and results of acquiring customers personally and/or through their team. Individuals may not earn income and may lose money as an IBO.

×