Chat to IBO Support

IBO Support is available Mon-Fri, 9am to 6pm AEST/AEDT (excluding public holidays).

You may also complete our enquiry form below.

Please use the contact form below to select your enquiry type, and let us know how we can help you. Please include your full name, Business ID, and other relevant information.
A representative will be in touch shortly to assist you.

Getting in touch with ACN and its partners

Travel & Booking Support

For support and enquiries relating to membership benefits and holiday bookings.

Membership Support

For support relating to your membership and account such as personal details, payment methods, and upgrading your account.

Alinta Energy:

  • ACN-dedicated Customer Support Line: 1800 314 672 (pre-sales, quotes, and online journey assistance)
  • Customer Care Line: 13 37 02 (after-sales support)
  • Operating hours: Monday to Friday 8am to 6pm and Saturday 8am to 12pm (AEDT/AEST)

amaysim:

  • Phone support: (available Mon – Fri from 9am to 6pm, 10am – 5:30pm Sat & Sun, and 10am – 6pm on public holidays): 567 from your amaysim number, or 1300 808 300 if you’re calling from another number
  • Chat and email support: (available Mon – Fri 8am – 6:45pm, Sat – Sun 10am – 5:30pm, and Public holidays 10am – 6pm): www.amaysim.com.au/help/contact

MATE:

Hours:

  • Monday to Friday: 8:00am to 8:00pm (AEST/AEDT)
  • Saturday and Sunday: 9:00am to 5:00pm (AEST/AEDT)

Live Chat:

Go to the Vodafone ACN page and click the ‘Chat Now’ button to speak to our dedicated Vodafone ACN team.

  • Sales: 1800 875 292 – Select option 1
  • Customer Service: 1800 875 292 – Select option 3
  • Technical Support: 1800 875 292 – Select option 4
  • Hours: 8am – 6pm AEST/AEDT Mon to Fri
  • Sumo: 03 9103 2904
    Operating hours: 9am – 4:30pm, Mon to Fri
  • ACN Dedicated Support Line: 1300 119 140
  • Customer Service: 1386639
  • Hours: 8:00am – 8:00pm AEST/AEDT