Here at ACN Pacific, we have noticed a growing number of instances where well-meaning IBOs have used their own personal details, such as a mobile number or email address, for customer applications unrelated to the IBO’s own personal service.
We want to take this opportunity to reiterate that customer contact information must belong to the customer.
Now more than ever, there is intense scrutiny within the highly regulated essential services industry. This means that as an IBO you need to be vigilant to ensure you remain compliant, especially when it comes to energy.
It is absolutely critical that all IBOs understand and adhere to the following:
- An IBO cannot obtain a customer’s verbal authority to place an order on their behalf.
The customer themselves must complete their own energy application.
This is a regulatory requirement and is non-negotiable.
- IBOs are not permitted to supply their own personal contact details in customer applications that are not related to the IBO’s own personal service.
All contact information supplied must belong to the customer and must be supplied by the customer.
Any instance where an IBO is found to have submitted an order on behalf of a customer, or provided their personal contact details instead of the customer’s, will result in termination of their position.