We want to keep you up to date with upcoming changes to the MATE Mobile plan range so you can clearly communicate them to your customers.
From Wednesday, 3 September 2025, MATE plans will receive more data, bigger databanks on some plans, and 5G upgrades, along with some small price adjustments to ensure they remain competitive and continue delivering great value.
- Updated data inclusions for existing customers from 3 September.
- New pricing applying from each customer’s next billing cycle.
- Notices for existing customers started going out last week.
Plans being removed from the MATE Mobile offer
These plans will be grandfathered, removed from sale for new customers, but existing customers will automatically receive more data and the updated price from their next billing cycle.
| Current Plan & Price | New Data & Price |
|---|---|
| Good Mates – 15GB for $25 | 17GB for $26 |
| Great Mates – 32GB for $35 | 35GB for $37 |
| Brilliant Mates – 65GB for $45 | 80GB for $47 |
Plans staying – with more data, 5G and bigger databanks
From 3 September, these will be the only public plans available for new customers.
Existing customers on these public plans will receive the updated data from 3 September and the new pricing from their next billing cycle.
| Current Plan & Price | New Data & Price | Extra Details |
|---|---|---|
| Better Mates – 25GB for $30 | 32GB for $32 | Now includes 5G access (capped at 150Mbps) and 1000GB databank (previously 500GB) |
| Best Mates – 50GB for $40 | 60GB for $42 | 5G capped at 150Mbps, 1000GB databank (previously 500GB) |
| Soul Mates – 150GB for $55 | 160GB for $57 | 5G capped at 250Mbps, 1000GB databank |
Remember – Conxxion Exclusive Plans remain available to you
As a Conxxion IBO, you will continue to have access to our Exclusive Top Mates and Elite Mates plans, which offer even more value:
| Previous Plan & Price | New Data & Price | Extra Details |
|---|---|---|
| Top Mates – 30GB for $30 | 42GB for $32 | 5G access, 1000GB databank (previously 500GB) |
| Elite Mates – 100GB for $45 | 120GB for $47 | 5G access, 1000GB databank |
Other important changes
From 1 September 2025, all payments made with a Visa or Mastercard will attract a 1% surcharge.
From 25 August 2025, customers can switch to direct debit from a bank account via the myMATE app or Self-Care Portal to make surcharge-free payments.
✅ Encourage your customers to set up direct debit for simple, fee-free payments.
Why the changes?
Increasing wholesale costs, consumer demand for higher speeds, rising data usage, and new government regulations have made these adjustments necessary. While MATE works hard to absorb costs where possible, a small retail price increase will help ensure customers continue to receive generous data inclusions, fast 5G speeds, and great Australian-based support.
What this means for your conversations with customers:
- Highlight the extra data, 5G upgrades, and larger databanks on some plans.
- Position the plans as competitive, 5G-ready, and with generous databanks.
- Remind them about switching to direct debit to avoid the card surcharge.
Thank you for staying informed and for continuing to support your customers through these changes. Your role is key in helping them understand the updates and see the value in staying with MATE.
