7 April 2020
Due to the global effects of COVID-19, Vodafone is currently experiencing major disruptions to their call centres.
Vodafone’s offshore support team has been temporarily suspended from operations, and as a result, the ACN Vodafone Support number, 1300 365 898, is currently unavailable.
Vodafone advises ACN customers to sign up online via their IBO’s Personal IBO Website and use the My Vodafone app to pay their bills, top up, check their usage and update their account settings as well as refer to Vodafone’s support pages to resolve their enquiries.
Latest update on Vodafone support for customers during COVID-19
Customers unable to sign up online
As the ACN Vodafone Support number is currently unavailable to assist ACN customers, Vodafone advises ACN customers to sign up online via their IBO’s Personal IBO Website. Vodafone is working to set up alternate means to assist customers who are experiencing difficulties signing up online. We will keep you updated as circumstances change.
Customers looking to complete porting
Vodafone’s port number, 1300 130 741, is currently out of operations. Customers are advised to call Customer Care on 1555 from a Vodafone mobile service or 1300 650 410 when using another network. Customers should expect longer wait times than usual.
Customers requesting information on credit or declined application
Vodafone will be prioritising urgent enquiries and will not be reviewing declined or partially approved applications until further notice. New applications will either be approved or declined at this stage.
All other billing or account enquiries
Customers are advised to contact Customer Care on 1555 from a Vodafone mobile service or 1300 650 410 when using another network. Customers should expect longer wait times than usual. To pay their bills, top up, check their usage and update their account settings, customers are advised to use the My Vodafone app or refer to Vodafone’s support pages for answers to common questions about their service.
Please note, Vodafone’s contact centres that are currently operating under reduced capacity may not be familiar with ACN Pacific and the role of our IBOs in signing up customers. To avoid confusion and further delays, customers are advised not to provide their IBO details for porting or general enquiries.
We will continue to communicate with Vodafone about ways we can assist our IBOs and customers during this unprecedented situation. We will keep you updated on the latest developments. We thank you for your patience and understanding.