It’s been one month since we launched Honey Insurance at the ELEVATE Event in Sydney, and what a month it has been! In case you missed it, Honey is making the home insurance journey simpler and smarter, with a goal to eliminate the majority of avoidable accidents that happen in the home.

Here’s a reminder of some useful information and resources you need to refer customers to Honey Insurance.

It’s important to remember that your role as an ACN Independent Business Owner is to simply refer customers to Honey. You should not be completing quotes on behalf of customers or participating in 3-way calls with Honey Support (unless the quote is for your own personal service). Within the insurance industry, these actions are considered “arranging”. As a reminder, ACN IBOs are not licensed to provide financial advice.

Check out this guide for templates you can use to introduce Honey, examples of what you can and can’t say, frequently asked questions, and Honey’s unique selling points.

What you can say?

  • Complete a quote today with Honey for Smarter Home Insurance
  • Get a discount of up to 8% every year with Honey’s smart sensors*
  • You can get insured in 3 minutes!
  • Smarter Home Insurance helping you prevent avoidable accidents
  • Have you thought about building contents and insurance for your home?
    Go to my storefront to get an obligation free quote with Honey

*T&Cs apply

What you can’t say?

  •  Save money with Honey Smart Home insurance – get a quote today
  •  Get a better price on your home insurance
  •  I saved hundreds of dollars in just 3 minutes by getting a quote from Honey
  •  Coverage for natural disasters, electrical surges, and flooding so you don’t need to worry about the unexpected
  •  Smarter Home Insurance from Honey helped me prevent avoidable accidents

Honey Essential Insurance Referral Training

If you missed the Honey Essential Insurance Referral Training, watch it now to get up to speed on all things Honey including the sales process, sign up journey, compensation and how to refer customers.

Q: What makes Honey different?
A: Honey is Australia’s smart home insurance for the modern-day homeowner, renter or landlord, on a mission to eliminate the majority of avoidable accidents that happen in the home. They do this through a re-imagined approach to home insurance that lets customers easily sign-up with the right level of cover by using satellite and third-party data, and then provide customers with smart home technology to help protect their homes.

Q: How old is Honey Insurance? Is it Australian operated?
A: Honey has been in market since July 2021 and operates in Sydney Australia. They’re backed and underwritten by RACQ Insurance – one of Australia’s most trusted brands, and supported by industry leaders such as AGL, Metricon, Mirvac and PEXA who invested in Honey.

Q: What happens if I don’t finish a quote?
A: In the Honey quote flow, the customer has the option to email themselves the quote if they wish to save it and complete  later. It is important to note that quotes are only valid for 30 days.

Q: Can I  receive an invoice before I make payment?
A: Honey debits your annual or monthly premium from a credit card or bank account. For annual payments, you can select the date of your first payment, as long as it’s up to 30 days after your policy activation date. For monthly payments, you choose the day of the month for the first and subsequent payments to be made.

Q: How do I get the sensors?
A: Right now, sensors are only eligible for those who take out a Home & Contents or Home policy. We’ll be sure to let you know if we extend the addition of sensors to contents and landlord policies

Q: Can I purchase more sensors ?
A: Honey is working on securing an easy way for you to expand your coverage and we will let you know when that is available. In the meantime, your Notion Sensor Starter Kit contains sufficient units for the average Australian house. This includes:

  • A bridge to connect to your Wi-Fi network
  • 3 multi-purpose sensors which detect water leaks, opening doors or windows, and temperature changes
  • 1 magnet accessory. The magnet is only needed for the use of sliding doors or windows but don’t worry, the Notion app will notify you if you need the magnet for installation.

Q: How do the sensors work?
A: The sensors can detect and notify you in the event of water leaks, sudden temperature changes, alarms or the opening of windows and doors. They are connected via Wi-Fi to a bridge in your home and will alert you via a push app notification to your phone if any of the above events occur. Watch this video to learn more about how they work.

Q: Is there any upkeep on the sensors?
A: The sensors run off AAA batteries which are included when you receive them and will last approximately 1 year. If your sensor kit is defective, please reach out to Honey so they can identify and work with you to resolve any issues. You need to notify Honey within 7 business days of any problems with your sensors, by calling 137 137 or emailing . Rest assured Honey will make sure they allow the extra time you need to get set up where there is a problem that has been identified.

Q: Can I change my level of cover whenever I want?
A: We know life can be unpredictable, so Honey gives you the flexibility to make changes to your cover during the policy period. If you want to request a change, call them as soon as possible on 137 137. Changes are only effective from the time you notify Honey.

Q: Does Honey offer a cooling off period?
A: You have a 21-day cooling-off period starting from the date and time Honey issues your policy, or midnight on your renewal date. As long as you haven’t made a claim, you can cancel your policy within this time, and Honey will refund your premium in full.

Q: What is the ACN Honey Dedicated Hotline?
A:  ACN Dedicated Support Line: 02 8311 2698
Operating hours: Monday to Friday 9 AM – 6 PM (AEDT/AEST)
Email:  

Terms and Conditions

ACN Pacific Pty Ltd ABN 85 108 535 708 (ACN) is a referrer of Honey Insurance Pty Ltd ABN 52 643 672 628 (Honey Insurance). ACN may receive a commission up to 10.69% of the premium received for each policy on its inception and renewal that resulted in your referral from ACN to Honey Insurance. ACN Pacific will provide commissions to Independent Business Owners for eligible Insurance products/services referred to Honey as outlined in the ACN Pacific Compensation Plan. Your ACN Independent Business Owner (IBO) provides a referral service and can only give you information about how to contact us to find out about Honey insurance. If you purchase this insurance your ACN IBO may receive a commission.

This insurance is issued by Honey Insurance Pty Ltd ABN 52 643 672 628 AFSL No. 528244 on behalf of the insurer, RACQ Insurance Limited ABN 50 009 704 152 AFSL 233082. RACQ Group holds an equity interest in Honey. Any information provided on this site is general information only and does not take into account your individual needs, objectives or financial situation. You should carefully read the relevant Product Disclosure Statement, any applicable Supplement Product Disclosure Statement, any applicable Supplement Product Disclosure Statement, Target Market Determination and Financial Services Guide to help you decide if the product is right for you.